Which payment methods do you accept?

We accept VISA, Mastercard, and American Express credit cards, as well as ANCV and ANCV Connect holiday vouchers. We also accept bank transfers and cash.

Do you accept holiday vouchers?

Yes, we accept ANCV holiday vouchers, both in paper and digital formats. To use them, please book directly with the hotel.

Where do I enter my promo code when booking?

You can enter your promo code when selecting your stay dates.

What are the check-in and check-out times?

Check-in is available from 3:00 PM, and check-out must be completed by 11:00 AM.

Is it possible to have an early check-in or a late check-out?

Yes, subject to availability. Please note that additional fees may apply for late check-outs.

I still haven't received my credit card deposit refund, is this normal?

A few days before your arrival, the hotel performs a pre-authorization equal to the cost of the first night. If you cancel at least 24 hours before your scheduled arrival, this amount is automatically released. In the event of a no-show, the amount will be charged. Upon check-in, the full payment for your stay is processed, and the pre-authorization is cancelled. The blocked funds are usually released within 24 to 48 hours, although depending on your bank, this process can take up to two weeks. Please feel free to contact the reception for further details.

How much is the tourist tax?

The tourist tax is €2.95 per person, per night.

Is your hotel family-friendly?

Yes, our hotel is perfectly suited for families.

How many floors does the hotel have?

Our hotel has a ground floor and three upper floors.

Can I pay for my stay at the hotel?

Yes, you can pay for your stay directly on-site.

Is there an elevator in the hotel?

Yes, the hotel is equipped with an elevator.

Where can I send my CV?

You can send your CV directly to the management.

Do you have any rooms with a sea view?

Yes, some of our superior rooms offer a sea view. You can select these categories during the booking process, subject to availability.

Do you have rooms with a balcony or a terrace?

Yes, we offer superior rooms with a balcony or terrace. You can select these categories when booking, subject to availability.

Are there bathrobes and slippers in the rooms?

Only our Deluxe rooms are provided with slippers.

Is there a hairdryer in the room?

Yes, every room is equipped with a hairdryer.

Do you have any accessible rooms for people with reduced mobility?

Yes, we have two accessible rooms specifically designed for guests with reduced mobility.

Do you have any connecting rooms?

No, we do not offer connecting rooms.

Do you have any family rooms?

Yes, we have rooms suitable for families.

Do you have any smoking rooms?

No, our hotel is entirely non-smoking.

Are the rooms equipped with a safe?

Yes, all of our rooms are equipped with a safe.

Is the swimming pool heated?

No, the swimming pool is not heated.

What are the swimming pool opening hours?

The pool is open daily from 8:00 AM to 8:00 PM.

Can I order drinks by the pool?

Yes, refreshing drinks are available so you can fully enjoy your relaxing time by the pool.

Yes, pool towels are available upon request at the reception desk.

How far is the hotel from the train station?

The hotel is a 15-minute walk from the train station.

Is it possible to walk from the station?

Yes, you can easily reach the hotel on foot from the train station.

Do you have a charging station for electric vehicles?

Yes, we have a charging station for electric vehicles available for our guests.

Where is the nearest charging station for my electric vehicle?

The nearest charging station is 50 meters away, at the Forville parking lot.

Do you have a drop-off area in front of the hotel?

Yes, we have a drop-off area with four spaces right in front of the hotel.

What is the easiest way to get to the airport?

The easiest way to reach the airport is by taking shuttle bus No. 81, which departs from the train station.

Do you have a private car park?

No, we do not have a private car park.

You can park at the Forville Suquet public car park or on the street, where parking is free of charge.

FAQ

THE HOTEL

We accept VISA, Mastercard, and American Express credit cards, as well as ANCV and ANCV Connect holiday vouchers. We also accept bank transfers and cash.
Yes, we accept ANCV holiday vouchers, both in paper and digital formats. To use them, please book directly with the hotel.
You can enter your promo code when selecting your stay dates.
Check-in is available from 3:00 PM, and check-out must be completed by 11:00 AM.
Yes, subject to availability. Please note that additional fees may apply for late check-outs.
A few days before your arrival, the hotel performs a pre-authorization equal to the cost of the first night. If you cancel at least 24 hours before your scheduled arrival, this amount is automatically released. In the event of a no-show, the amount will be charged. Upon check-in, the full payment for your stay is processed, and the pre-authorization is cancelled. The blocked funds are usually released within 24 to 48 hours, although depending on your bank, this process can take up to two weeks. Please feel free to contact the reception for further details.
The tourist tax is €2.95 per person, per night.
Yes, our hotel is perfectly suited for families.
Our hotel has a ground floor and three upper floors.
Yes, you can pay for your stay directly on-site.
Yes, the hotel is equipped with an elevator.
You can send your CV directly to the management.

ROOMS

Yes, some of our superior rooms offer a sea view. You can select these categories during the booking process, subject to availability.
Yes, we offer superior rooms with a balcony or terrace. You can select these categories when booking, subject to availability.
Only our Deluxe rooms are provided with slippers.
Yes, every room is equipped with a hairdryer.
Yes, we have two accessible rooms specifically designed for guests with reduced mobility.
No, we do not offer connecting rooms.
Yes, we have rooms suitable for families.
No, our hotel is entirely non-smoking.
Yes, all of our rooms are equipped with a safe.

POOL & GARDEN

No, the swimming pool is not heated.
The pool is open daily from 8:00 AM to 8:00 PM.
Yes, refreshing drinks are available so you can fully enjoy your relaxing time by the pool.
Yes, pool towels are available upon request at the reception desk.

CONTACT & ACCESS

The hotel is a 15-minute walk from the train station.
Yes, you can easily reach the hotel on foot from the train station.
Yes, we have a charging station for electric vehicles available for our guests.
The nearest charging station is 50 meters away, at the Forville parking lot.
Yes, we have a drop-off area with four spaces right in front of the hotel.
The easiest way to reach the airport is by taking shuttle bus No. 81, which departs from the train station.
No, we do not have a private car park.
You can park at the Forville Suquet public car park or on the street, where parking is free of charge.